The hype for Disney Plus has been buzzing for quite some time now. This is a service worth checking out, from record-breaking trailer views on where can you start with the bonus of Star Wars and Marvel content.

 

Disney Plus

However, despite the positives, there are still some bugs in the starting programming that needs to be fixed. Read on from this post to find ways to fix Disney plus not working.


1. Check Your Internet Speed

Check Your Internet Speed

Consider upgrading to a faster service if your internet speed doesn't meet the Disney Plus speed recommendation. You'll need at least 5 Mbps download speed to stream HD quality (720p). If you want to watch in UHD 4K resolution (2160p), you'll need 25 Mbps.

Also, try changing the channel on your router or modem.

This will improve performance by reducing interference and congestion on your network. If you have multiple devices connected to your Wi-Fi network, try turning some off until after you've finished streaming Disney Plus. This will give other devices access to bandwidth without competing.

Refresh your rooter if your internet speed falls below the requirement. If nothing else works, try rebooting your router or modem by unplugging them from power for 30 seconds and then plugging them back in. If they're still not working correctly after a reboot, contact your internet provider for help with troubleshooting or replacement equipment.


2. Check Disney Plus' Server Status

Check Disney Plus' Server Status

Disney Plus has several servers around the world. Each server accepts requests from users who are connected to it. If a particular server is not functioning correctly, users will experience issues using the service.

When you try to access a down server, you may receive an error message or see an error code on your TV screen. The following are some common errors:

Error 41: This error occurs when too many people try to access the same server at once. If you receive this error message while logging in, try again later when fewer users are online.

Error 41

Error 12: This error occurs when there isn't enough memory available on the server for processing requests. If you receive this error while logging in, try again later when fewer users are online and less traffic on the network.

Error 12


3. Disable Your VPN

Disable Your VPN

If you are connected to a Virtual Private Network (VPN), you might not access Disney Plus. Occasionally, Disney Plus may display an “Error Code 73” or an “Error Code 31” if your location is not verified. Turn off your VPN and open Disney Plus again if you're using one.

You can disable your VPN by following these steps:

Use location

On your iPhone or iPad,

  • Open the Settings
  • Location Services

On Android devices,

  • Go to Settings > Location
  • Toggle on Use location.

4. Verify Clock/Time Settings

You need to have the correct data and time settings when using Disney Plus. If you don't, you may encounter issues like video buffering, poor playback quality, and even seeing content available only in certain countries.

To check your date and time settings:

Time Settings

Go to Settings > Date & Time on your device. Then tap Set Automatically or Manually. If you see the wrong time, make sure that it matches the current time zone of where you're located.

Suppose you're in a different country than where you're originally from or traveling. There may be a difference in time between the two locations — this could cause issues with how videos are playing on Disney Plus.


5. Check for Device Compatibility

Check for Device Compatibility

You can stream Disney Plus via smart TVs, smartphones, tablets, gaming consoles (Xbox or Playstation), web browsers, and set-top boxes. But not all devices are supported.

To use Disney Plus on your computer, you'll need to download the Disney Plus app from the Google Play Store or the Apple App Store.

Android TV

iPhones, iPads, or iPod Touches running iOS 12.0 or later are compatible with the app! On androids, it is compatible with Android Lollipop v5.0 or later. You will also need Android TVOS 5.0 or later for Android TV.


6. Update Your Web Browser

Update Your Web Browser

To enjoy streaming, Disney plus recommends using the latest browser version. For example, if you use Internet Explorer 11 or below, we recommend upgrading to Internet Explorer 12 or above to ensure a seamless playback experience.

You can also use other browsers like Google Chrome, Mozilla Firefox, and Safari to watch movies and TV shows on Disney plus.


7. Close and Reopen Disney Plus

Close and Reopen Disney Plus

Sometimes, the best way to solve a problem with an app is to close the app and reopen it. This can be done by tapping on the home button twice and swiping up on the Disney Plus app icon. Once you do this, press the home button to open up another screen.

From there, tap on your device's recent apps option and select Disney Plus from the list of apps on your device. Once you see this screen, tap again on its name so that it brings up its options menu at the bottom of your screen. From there, tap on Force Stop followed by Clear Cache before finally tapping Restart for these changes to take effect.


8. Update Disney Plus

Update Disney Plus

Disney Plus may stop working or have error codes if it's bug-ridden. You can fix this by updating your device's software. If you're using an iPhone or iPad, go to Settings > General > Software Update and install any available updates. Go to Settings > System > Software Update and install any available updates if you're on Android.


9. Update Your Streaming Device

Many of the issues with Disney Plus are related to older streaming devices that don't have the latest software updates. If you buy a new device, it may be worth updating your old one to ensure it's compatible with Disney Plus.

The most popular streaming devices on the market today are Roku and Apple TV, which have plenty of apps available in their app stores. You can also use iOS or Android devices and Amazon Fire TV and Fire TV Stick.

If you have an older device, like an Apple TV 2 or Roku 4, you should go to a newer model before trying out Disney Plus.


10. Clear Disney Plus Site Data

If you're having trouble loading the Disney Plus website, it might be because of the cookies and cache saved in your browser. To fix this problem, follow these steps:

Step 1: Open Chrome and click on the three-dot menu button in the top-right corner of your screen.

Clear Disney Plus Site Data

Step 2: Select More tools and select Clear browsing data… from the drop-down menu.

More tools

Step 3: Choose which types of data you want to clear from your browser by clicking on each option (browsing history, cookies, and other site data, cached images, and files).

clear data

Step 4: You can also use this window to delete your saved passwords or autofill information if you want to keep using them for other websites.

saved passwords

Step 5: Click Clear browsing data at the bottom of the window when you're done.


11. Reinstall Disney Plus

Reinstall Disney Plus

Reinstall Disney Plus 2

If you've tried everything else, reinstalling the app may be your last resort. This requires deleting and re-downloading the app from the App Store. Before doing this, make sure all of your devices are connected to WiFi, as it will take some time to download all those gigabytes of data.

You can also try signing out of your account and signing back in again if that helps with any issues with streaming or downloading content. If none of these solutions works for you, let us know!


12. Disney Plus Might Be Down

Disney Plus Might Be Down

If you're trying to watch a movie on the service, you may find that the app isn't working. This is often because of a server issue, which means just too many people are trying to use it at once.

The only way to fix this is to wait until the servers have recovered or try again later. If this happens more than once, try another streaming service like Hulu or Netflix.


Bottom Line

Disney Plus is an excellent service. It has some of the best content around, and it will benefit fans of anything Disney. Plus, it's got Star Wars! Does it have any flaws? Of course, like any other streaming service, there are solutions to be found. The above fixes will help you solve the problem.