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How to Get a Refund for a PlayStation Game

If you've recently purchased a game for your PlayStation console and are unhappy with your purchase, there may be an opportunity to get a refund. However, keep in mind that not all refunds are guaranteed, and the process can be more challenging on PlayStation compared to other platforms.

To be eligible for a refund, you must meet certain criteria. Firstly, you must own the game for less than two weeks. Additionally, you should not have downloaded or played the game, although there is still a possibility of a refund even if you have played it, but without a monetary return.

To begin the refund process, follow these steps:

1. Go to the PlayStation website and sign in to your account.
2. Navigate to the “Support” section and select the “Refunds” option.
3. Find the game you wish to refund in your purchase history.
4. Click on the “Request Refund” button and follow the instructions.

Once you have submitted your refund request, it is important to note that there is no guarantee of a refund. PlayStation has traditionally been strict with refund policies, making it more challenging for players to receive their money back.

However, there have been exceptions to this norm. For instance, when the highly anticipated game “Cyberpunk 2077” was delisted from the PlayStation store, refunds were offered. Refunds are more likely if the game encounters widespread issues running on the PS5 or fails to meet expected performance standards.

If your refund request is approved, the refunded amount will be returned to your original payment method. If this is not possible, the funds will be credited to your PlayStation wallet.

Remember, not all games or circumstances will qualify for a refund. It is always recommended to thoroughly research and read reviews before purchasing a game to minimize the risk of disappointment.


– PlayStation website (no URL provided)
– “Cyberpunk 2077” refund case study (no URL provided)