Verizon Message+ is an outstanding platform that allows you to make calls, send, and receive messages. Verizon Message+ standouts other similar platforms due to its ability to sync conversations in multiple devices which makes it more convenient.

However, users have been complaining of some inconveniences such as the random shutdown of the Verizon Message+ app, its inability to attach photos, the frequent crashing of the app, and failed Verizon Message+ app launch. Here we provide you with procedures to fix Verizon Message+ not working.


What causes Verizon Message+ app failure

causes Verizon Message+ app failure

Verizon Message+ problems are related to its basic functioning. The application is prone to crashes and lagging. Like other platforms, Verizon Message+ application crashes, errors, and configurations problems are attributed to incorrect configurations, application software bugs, and the app’s cache. Simply the two main things that prevent the Verizon Message+ from working are the following:

I. Cache: When cached data gets corrupted, the app's functionality gets sabotaged, thus triggering errors.

II. Default messaging app: Most probably, your device’s default messaging application sabotages the Verizon Message+ application, therefore, blocking some features required for a smooth run of the Message+ app. Now, follow the procedures below to solve the Verizon Message+ not working issue.

There are a couple of solutions that you can use when it comes to fixing the Verizon Message+ not working issue. Here are some common ones that you may want to try out:


1. Restart your device

Restart your device

System glitches and malfunctions are common culprits for apps not responding or not working accordingly. To fix this issue, troubleshoot the application by restarting it. However, restarting the app alone may not be enough as some application components may be left running across the process. Therefore, it's advisable to restart your device instead. This will ensure that all application processes are stopped and solve your Verizon Message+ not Working issue.


2. Clear cache

Here we are going to clear the cache of some apps that are vital for the operation of the Message+ application.

Step 1: Drag down the notification panel and select the Settings gear.

Step 2: Click on the Settings button.

Step 3: Scroll down and select and click on the Applications or App management option.

Applications or App management option

Step 4: Click on the Default Messaging or the Message+ app.

Default Messaging or the Message+ app

Step 5: Tap on the  Store option or the Store Usage.

Tap on the Store option or the Store Usage

Step 6: Tap the Clear Cache button to clear the cached data.

Clear Cache button to clear the cached data

Step 7: This process should be repeated for the Message+ app, Contacts app, and Phone Or Dialer app, and then check if the problem is solved.


3. Clear the Verizon Message+ application cache

Cached data may be the reason your Verizon Message+ is not working. Clearing the cache might be all it takes to fix the error or glitch.

How to clear your app’s cache data on Android devices:

For Android users, clearing an app’s cache is very straightforward. Here are the steps:

clear your app’s cache data on Android devices

Step 1: On your device, open the Settings 

Step 2: Tap on Apps or Apps and Notifications.

Step 3: Tap on See all Apps(only if you couldn’t see a full list of your installed apps).

Step 4: From the list provided, locate and tap on the Message+

Step 5: Tap on Storage and Cache.

Step 6: Here, tap on Clear Data and then tap on Clear Cache.

Clear Data and then tap on Clear Cache

Step 7: After you are done with that, on the apps list, go to Google Play App and clear its cache and data.

Google Play App and clear its cache and data

How to clear your app’s cache data on iOS devices:

If you are using an iPhone, you can also clear your Verizon Message+ cache by using these steps:

Step 1: On your iPhone device, open Settings.

Step 2: Tap on General and then tap on iPhone Storage.

General and then tap on iPhone Storage

Step 3: From the list presented, select the Message+

Step 4: Tap on Offload App.

Tap on Offload App


4. Change the app’s permissions

Granting insufficient app permissions may affect the effectiveness of sending and receiving messages on the Verizon Message+ application. To check and grant permission on the Verizon Message+ application:

Step 1: Launch the Settings app on your device.

Launch the Settings app on your device

Step 2: Tap on Apps.

Step 3: Locate and tap on the default Message

Step 4: Tap on the Permissions Section.

Tap on the Permissions Section

Step 5: Here, uncheck all permissions granted to this app.

uncheck all permissions

Step 6: Go back to the Applications sections.

Step 7: Go to the Message +app

Step 8: Tap on the permissions section and grant All Permissions.

permissions section and grant All Permissions

Step 9: Go back to the Applications sections and click on Ellipses at the top.

Step 10: Tap on the custom login or special access.

Step 11: Click on  Write System Settings.

Step 12: Click on the default messaging app and then click on close.

Step 13: Restart your device.

This will replace the messaging app with the Verizon Message+ app and set it as the default messaging app.


5. Conduct a factory reset

Another fix to this problem is to conduct a system factory reset. Note that the procedure will erase all the stored data on your device and restore it to default settings; the way it was when you bought it:

How to conduct a factory reset on an iOS device

To factory reset your iPhone device, follow these steps:

Step 1: Launch the Settings 

Step 2: Select

Step 3: Select Reset.

Step 4: Select Erase All Content and Settings.

Step 5: Select Erase Now to confirm.

conduct a factory reset on an iOS device

How to conduct a factory reset on an Android device

To factory reset your Android device, proceed as follows:

Step 1: On your device, launch the Settings 

Step 2: Select System.

Step 3: Select Reset Options.

Step 4: Tap Erase all data.

conduct a factory reset on an Android device

A factory reset will help clear all corrupt data and glitches within your device.


6. Grant the needed permissions

In some instances, the reason some apps, such as Verizon Message+, are not working properly is that they may not have been granted permission to access certain features of your phone.

How to grant the needed permissions on an iOS device

To grant your Verizon Message+ the required permissions on your iPhone or iPad device, proceed as follows:

Step 1: On your device, launch the Settings 

Step 2: Scroll down and select the Message+

Step 3: Tap on the toggle buttons to allow or disallow permissions

How to grant the needed permissions on an Android device

To grant Verizon Message+ permission to access certain aspects and features on your Android device, proceed as follows:

Step 1: On your device, launch the Settings

Step 2: Select Apps.

grant the needed permissions on an Android device

Step 3: Select the Message+ app.

Select Message+ app

Step 4: Select permissions.

Select permissions

Step 5: Toggle Contacts, Phone, and SMS buttons to enable them.

SMS buttons to enable them


7. Reinstall the Verizon Message+ app

Maybe all that’s needed to restore your Verizon Message+ app to its normal working conditions is a quick uninstallation and reinstallation. To do that, follow these steps:

Step 1: On your device, launch the Settings 

Step 2: Tap on Apps.

Reinstall the Verizon Message+ app settings

Step 3: Locate and tap on the Message+ app.

Locate and tap on the Message+ app

Step 4: Tap on Uninstall.

Step 5: Visit Google Play Store or App Store and re-download the Message+ app.

How to check for Message+ update on an iOS device

If you suspect that the main cause of the error or glitch on your Verizon Message+ is because the app is out of date, you can update it on your iPhone as follows:

Step 1: Open App Store.

Step 2: At the top right corner, tap on the Profile Icon.

Step 3: Scroll down and tap on Update for apps with an available update version or click on Update All

Update for apps with an available update version

How to check for Message+ update on an Android device

For Android users, you can update the Verizon Message+ application using the following steps:

Step 1: Open Play Store.

Step 2: In the search bar, search for Message +and select it.

search for Message+ and select it

Step 3: Click on the Update button. It will appear if your current version is not up-to-date. If the app is up to date, the usual update button will read “Open.”


Conclusion

The Verizon Message+ app works best when set as the default messaging app and all its necessary permissions granted. Despite all that, the app still isn’t working properly; try any of the solutions we have highlighted in this post to see if the glitch is corrected and the app starts working normally again.