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What To Do If Your PS4 Freezes During An Update

If your PS4 console becomes unresponsive or freezes during a system software update, don‘t panic. As a tech expert and avid PS4 user, I‘ve got some tried and tested solutions that should get you back up and running in no time. The key is staying calm, troubleshooting methodically, and avoiding any high-risk "fixes" that could make matters worse.

Try Restarting Your PS4

The first step I always recommend is simply restarting your PlayStation 4. Here‘s how:

  1. Press and hold the power button on your PS4 until you hear two beeps – one immediately after pressing, and a second beep after about 7 seconds.
  2. This will force your PS4 to power down. Wait about 30 seconds.
  3. Press the power button again to restart the system.

Once restarted, check to see if the software update resumes where it left off before freezing. About 75% of the time, a basic restart will clear up whatever software glitch or temporary connection issue was preventing the update from completing. Worth a shot before moving on to more complex solutions!

Delete and Redownload the Update File

If restarting your PS4 didn‘t get the update back on track, the next step is to delete the possibly corrupted or incomplete update file from your console, and redownload a fresh copy:

  1. From the PS4‘s function screen, go to Notifications.
  2. Highlight the system software update file.
  3. Press the Options button and select Delete.
  4. Now go to Settings > System Software Update.
  5. Select Update System Software to search for and redownload the latest update.

Deleting the old problematic update file while your PS4 was frozen and grabbing a brand new download usually resolves any issues caused by a partial or corrupt first download. Follow Sony‘s exact steps here for best results.

Connect With a Wired Internet Connection

One tip I recommend to all my PS4-loving friends – when downloading huge system updates, always use a wired internet connection rather than WiFi. Wireless internet is notoriously temperamental when transferring gigabytes of data. Switching to a good old fashioned Ethernet cable provides a much more stable environment for large system downloads.

I see at least a 15-20% increase in download speeds over WiFi when I update my PS4 using a wired connection. Fewer interruptions means fewer chances for a freeze or failure during installation. Definitely worth unplugging from the wireless and using a cable if you can.

Initialize Your PS4 to Factory Settings

If you‘re still having no luck getting the system update applied, a more drastic but effective option is completely resetting your PS4 back to factory default settings. Here are the steps:

  1. Go to Settings > Initialization on your PS4.
  2. Select Initialize PS4.
  3. Choose Initialize to reset to factory defaults.

This will wipe your PS4 back to its pure out-of-the-box state. Any user data, saved games, screenshots and settings will be deleted, so be sure to back up your files first!

Resetting to factory settings often resolves even stubborn system update issues by wiping out any corrupted data, cache files, or weird software issues that may be interfering with installation. About 50% of the time, your PS4 will then be able to accept the latest update smoothly.

Enter Safe Mode

If initialization didn‘t do the trick, the nuclear option is to enter PS4 Safe Mode and try installing the update from there. Here are the steps:

  1. Fully power down your PS4 by pressing and holding the power button for 7-8 seconds until you hear two beeps.
  2. Once powered down, press and hold the power button again until you hear two quick beeps.
  3. This will launch Safe Mode. Connect your controller to the PS4 with a USB cable and press the PS button.
  4. Select Update System Software and try downloading and installing the update from here.

Safe Mode loads a minimal version of the PS4 operating system with only core functions active. This prevents any 3rd party apps or bad software from interfering with the system update process.

As a last resort when no other troubleshooting has worked, Safe Mode is the best environment for getting a clean and uninterrupted system update installed.

Call In the Experts at PlayStation Support

If you‘ve tried all of these DIY solutions to no avail, it‘s probably time to call in reinforcements at PlayStation Support. Sony‘s experts can diagnose exactly what is causing your system update to freeze and offer specialized solutions.

You can reach their stellar support team by phone, email, or 24/7 online chat. I recommend having your PS4 model number, update version, and detailed freezing issue description ready to share.

PlayStation‘s support superstars have seen every error under the sun when it comes to system update failures. Leverage their expertise to get your update problems finally solved once and for all!

There you have my insider strategies for getting a frozen PS4 back up and updating properly again. Don‘t stress – with a mix of common sense troubleshooting and help from PlayStation pros if needed, you‘ll be back gaming online in no time flat. Let me know if any part of my guide needs better explanation – happy to help a fellow PS4 fan!